AG Heating & Air Conditioning
  • Los Angeles, CA, USA
  • Full Time

AG Heating and Air is a premier service company that serves Southern California and the surrounding communities since 1984. Our dedication to premium services at a competitive prices remains unwavering. We have been able to expand throughout the Southland, and today we offer services to every community in the greater Southern California area. Our highly trained personnel have kept up with noted industry changes every step of the way. As a result, we offer the very best services for installs, repairs, and maintenance on heating / cooling systems alongside indoor air quality products.

 

Summary of Position:

Working under the leadership of the Programs Department Director, the Territory Program Manager performs a wide range of program support activities for the organization including but not limited to overseeing recruiting, training, managing of all personnel within our big box store program to obtain daily / weekly specified lead / appointment goals, team connectivity, team success, and any other tasks as assigned by the Programs Department Director.

 

Responsibilities:

  • Manage hourly / daily Appointment Generator performance, schedules, and activities to achieve company goals.
  • Hold monthly Appointment Generator meetings to inform, educate, and motivate individual team members.
  • Provide individual and team progress updates vs. goals
  • Role play with Appointment Generator's to improve customer approach, objection handling, and appointment setting skills
  • Provide training on technical issues affecting the retail "Big Box" program (seasonal changes, IAQ materials, HVAC equipment, etc.)
  • Provide notice of upcoming store events (pre-planned calendar), changes in signage, promotional dates, credit variations, etc
  • Drive / Create a competitive atmosphere between Appointment Generator's with internal contests for leads / appointments
  • Meet and / or exceed all AG established departmental business performance standards
  • Develop and maintain positive, direct, working relationships with store personnel and area management as applicable
  • Meet with store managers and / or home services team members to provide performance updates and notify of schedule or staffing changes as applicable
  • Inspect store displays for compliance to current signage requirements / changes
  • Schedule and implement planned store "events", being sure to involve Store and District Management as applicable
  • Product Knowledge (PK) training sessions conducted with Store Associates and Department Heads in each store every other month as applicable.
  • Attend Weekly meetings with Programs Department Director and other Management staff for progress updates.
  • Implement operational changes as directed by Program Department DirectorDevelop an Appointment Generator staffing plan and continuously recruit to ensure complete staffing is achieved
  • Spend 75% of time in the field with Appointment Generator's and stores with 25% of time in the office maintaining administrative functions as needed
  • Weekly team updates to report:
    • Top Appointment Generator's for the week
    • Review the PK/Event Calendar
    • Pacing to budget for the Month and Half To Date

 

Education:

Bachelor's Degree and 1 year of related experience, Associat's degree and 3 years of related experience, or equivalent combination of experience in Project/Program Administration and Management.

 

Location:

Central to: Northern Los Angeles, Ventura and Santa Barbara Counties

Office: Van Nuys, CA

 

Salary:

Competitive Salary, commensurates with experience plus benefits. 

 

 

AG Heating & Air Conditioning
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